are waiting for that perry mason moment when steve miller's just going to give it up and say listen, you know, joe biden called me, the president called me and asked me to do these things, and everybody goes home and says, look, i knew this was what it was. this is a game that's played in washington. it's sad and good at the same time everybody is, in fact, touched by the irs. gerri: i am. >> and everybody understands what the irs does to a family, a business owhat have you when they get their claws into you. so it's good that they see steve miller denying, not knowing what to do, the president of the united states saying i'm going to fix it. but if he doesn'tknow about it, he doesn't know what to fix, and then he goes out and plays a round of golf. it's good that they finally see it, unfortunately, it's about three or four months too late. gerri: you mentioned what the irs can do to you, they can garnish your wages, put you in jail, take your assets. they have, ultimately, all power. but what miller said in defense of himself was shocking to me. it was about customer service. listen to this.